Terms & Conditions

Welcome to AI Live Malaysia. Please read these Terms & Conditions carefully before using our services.

1. AI Live Host Service

The AI Live Host service is provided to help clients sell products live using an AI host. Each session will be conducted according to the schedule agreed upon with the client.

2. Booking & Payment

The service fee is RM 2,555 per month. Payment must be made in full before the service begins. All payments are non-refundable once made, except in the case of technical errors verified by our team.

3. Client Responsibilities

Clients are responsible for providing all materials needed for the live session, including products, scripts, and any media. We are not responsible for internet issues or technical problems on the client’s side.

4. Confidentiality & Data

All client information, including product details, pricing, and other materials, will be kept confidential. Client data will not be shared with third parties without permission.

5. Cancellation & Refund

All payments made are non-refundable. Once payment is completed, no refund will be given even if the client cancels or changes the schedule. Please ensure all details and scheduling are correct before making payment.

6. Limitation of Liability

AI Live Malaysia is not responsible for any direct or indirect losses resulting from the use of our services, including lost sales or technical disruptions on the client’s side.

7. Acceptance of Terms

By using our services, clients are deemed to agree to all Terms & Conditions stated above.

Privacy Policy

AI Live Malaysia respects your privacy and is committed to protecting your personal information. Please read this Privacy Policy carefully to understand how we collect, use, and safeguard your data.

1. Information We Collect

We may collect the following information from you:

Personal details you provide directly, such as name, email, and phone number.
Payment information processed via Razorpay. We do not store credit/debit card details.
Technical data such as IP address and device/browser information when you use our website.

2. How We Use Your Information

Your information is used solely for the following purposes:

To provide and manage AI Live Host services.
To process payments and send invoices or payment confirmations.
To communicate important updates regarding your service.
To improve our services and website experience.

3. Data Sharing

We do not sell or share your personal information with third parties for marketing purposes. Data may be shared only with service providers necessary for delivering our services, such as Razorpay for payment processing, or when required by law.

4. Data Security

We implement reasonable measures to protect your personal information. Payment transactions are securely processed through Razorpay. While we strive to protect your data, we cannot guarantee complete security against unauthorized access.

5. Your Rights

You have the right to access, correct, or request deletion of your personal data. Please contact us at support@ailivemalaysia.com for any privacy-related requests.

6. Changes & Contact

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. For any questions or concerns regarding your privacy, you may contact us via:

Refund Policy

AI Live Malaysia values your trust. Please read this Refund Policy carefully before making any payment.

1. Non-Refundable Payments

All payments made for AI Live Host services are non-refundable. Once payment is completed, no refund will be issued for cancellations or schedule changes.

2. Refund Exceptions

Refunds may only be considered in case of technical errors or service failures caused by AI Live Malaysia. Any request must be submitted within 7 days of the incident, and will be reviewed by our support team.

3. Payment Confirmation

Before making any payment, please ensure that all details including service date, package, and requirements are correct. Payments made in error cannot be refunded.

4. Contact for Refund Issues

If you have any questions regarding refunds, please contact us via:

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